Privacy Policy

This policy explains what personal information Warang Wellness collects through this website and at the clinic, how we use it, and the choices you have. We follow India’s Digital Personal Data Protection Act, 2023, and the rules on confidentiality that apply to doctors.

Who we are

Warang Wellness is the dermatology and hair transplant clinic of Dr. Omkar Warang, DNB (MMC Reg. No. 2014/05/2409), at 4th Floor, Parth Business Plaza, near Valnai Mithchowki Metro Station, Malad (West), Mumbai – 400064. In this policy, “we” and “us” mean Warang Wellness.

What we collect

When you request an appointment on this website, we collect what you type into the form: your full name, mobile number, email address, the concern you choose, your preferred date and any message you add. A message may include health details if you choose to share them.

When you call, WhatsApp or visit the clinic, we collect the details needed to book and give you care, such as your contact details, medical history, examination findings, treatment notes and, with your permission, clinical photographs.

When you browse this website, our web host keeps standard server logs (such as IP address, browser type and pages visited) for security and to keep the site running. We do not currently use analytics or advertising cookies.

How we use your information

• to reply to your request and confirm your appointment by phone, WhatsApp or email
• to examine, diagnose and treat you, and to keep your medical records
• to send appointment reminders and follow-up messages related to your care
• to meet our legal and professional duties

We do not sell or rent your personal information, and we do not send you marketing messages unless you ask us to.

Your consent

When you submit the appointment form, you agree that we may use your details for the purposes above. You can withdraw your consent at any time by contacting us. Withdrawing consent does not affect what we did before, and we may still need to keep some records where the law requires it.

Clinical photographs and before-and-after results

Clinical photographs are taken only with your permission and are kept as part of your medical record. We publish before-and-after photos on this website or social media only with your separate written consent, and we crop them so you cannot be identified. You can ask us to remove a published photo at any time.

Who we share it with

Your information is seen only by Dr. Warang and the clinic team who need it. We share it outside the clinic only:

• with service providers who run this website and our email, under confidentiality
• with a laboratory or another doctor when it is needed for your care, and with your knowledge
• when the law requires us to, for example on a valid request from a court or government authority

Services from other companies on this website

Some parts of this website are provided by other companies. When you view or use them, they may collect information under their own privacy policies:

• Instagram (Meta): our video feed and video player
• Google: patient reviews and map directions
• WhatsApp (Meta): if you message us using the WhatsApp button

How long we keep it

Appointment requests that do not lead to a visit are deleted within 12 months. Medical records are kept for as long as medical regulations require, and at least three years after your last visit.

How we protect it

This website uses a secure (https) connection. Form entries are stored on our protected website and sent to the clinic’s email. Access to records is limited to people who need it. No method of storing information online is completely secure, but we take reasonable steps to protect yours.

Your rights

You can ask us to:

• tell you what personal information we hold about you and how we use it
• correct or update information that is wrong or incomplete
• delete information we no longer need to keep
• withdraw your consent
• name another person to act for you if you are unable to

To make a request or a complaint, contact us using the details below. We will reply within 30 days. If you are not satisfied with our reply, you can complain to the Data Protection Board of India.

Children

For patients under 18, a parent or guardian must request the appointment and give consent on their behalf.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.

Contact us

For any privacy question or request, contact Dr. Omkar Warang:

• Email: warangomkar@gmail.com
• Phone or WhatsApp: 90032 89132
• Post: Warang Wellness, 4th Floor, Parth Business Plaza, near Valnai Mithchowki Metro Station, Malad (West), Mumbai – 400064